You will be responsible for paying for your own shipping costs for returning your item. Original Shipping costs are non-refundable. A restocking fee of 10% applies.

If you need to return an order, we’re happy to help. Please email us first for approval and we'll provide an authorisation number. The items must be purchased 7 days from when your order is received and unopened in original condition. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and deduct any restocking fees.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 3-10 days for it to appear in your account.

To read our returns policy click here.

We accept all of the following methods of payment when shopping online at Mobile Auto Detailers: Visa Master Card PayPal Apple Pay Google Pay American Express Afterpay Zip Pay BSB/Bank Deposit

If you need to contact us regarding your order or have a general enquiry send an email to info@mobileautodetailers.com.au and one of our team members will be in touch with you.

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It depends on your location and the option you select. Express can take 1-3 business days and Standard can take 2-7 business days to arrive.

To read our shipping policy, click here.

Yes, we offer free shipping on orders over $150 in Australia. Please note, certain weight restrictions apply. For more information please visit our shipping and pricing policy.

No, we do not ship overseas.

We apologise for this happening. Please email info@mobileautodetailers.com.au with the details and our warehouse team will crosscheck the items you received with the items processed when your order was packed.

To read our privacy policy click here.

We apologise for the inconvenience this has caused. We understand how frustrating this can be, and we are committed to resolving the issue promptly. Please send your order details and photos of the broken/damaged item(s) to info@mobileautodetailers.com.au and we will advise the next steps.